Q. Do you offer a drop-off location?

A. Yes! Please visit our Greenwood shop at 4800 West Smith Valley Rd. Suite D or our Fishers authorized drop-off location at 11807 Allisonville Rd.

Q. How long will you have my computer?

A. One to three days in most cases. We're shooting for one day, but we will give you an idea before you bring it in based on the service(s) needed. Turn-around time will be expedited if you have the original CDs/DVDs that came with the computer at the time of purchase. It will also help if you can offer a description of the symptoms that the computer is experiencing. The recovery discs make it easier to re-install drivers if the Operating System needs to be re-installed. Drop off repairs at authorized drop-off locations are subject to Authorized Drop-Off Locations Schedule.

Q. Do you sell parts?

A. No, we can advise what to buy and can install parts after they have been purchased. This also allows you to search for the best deal on a part if you wish, without being tied into our offerings, and also allows you to take advantage of any manufacturer or retail rebates that would not be available if we sold you the part. You can also order the part online and have it shipped to us if you prefer not to go to a store and pick it up. However, some very common parts are kept on-hand for convenience.

Q. Do you offer remote assistance?

A. Yes, if you are able to access your broadband internet connection, simply visit our Remote Page and follow the on-screen instructions. For established customers that are able to connect to the internet with a broadband connection. We recommend setting up a free account at www.logmein.com and sending us an invitation.

Q. Do you offer after-hour or emergency service?

A. Yes. However, it is based on availability.

Q. Can you recover lost data or backup data?

A. In many cases, yes. Our success rate with data recovery is over 85%.

Q. Can you move data and programs from one computer to another?

A. Yes. However, there may be limitations in few cases because of legacy (older) software compatibility with newer software.

Q. Do you offer on-site services?

A. Yes, if you are having problems getting your computer equipment to "mesh" together, it is better to service the computer on-site(at your home or business). High speed Internet connection issues require on-site service.

Q. Is it ever better to carry-in instead?

A. Yes, for sluggish systems that have unknown problems whether it's due to spyware, viruses, or adware, it can require long scan periods and several reboots to ensure the system is clean. By doing this at one of our authorized drop-off locations, we can work on other computers simultaneously, which saves you money.

Q. Do you offer general instructions and advice to update and maintain my own system?

A. Yes, we can provide you with instructions or advice during a scheduled on-site appointment. We would love for you to know how to work on your own PC. Schedule an appointment for hourly instruction today by calling (317)-882-1606.

Q. Do you offer a guarantee?

A. Yes, if the problem recurs within two weeks, contact us for immediate repair. If we cannot resolve the issues you are having, there will be no charge as long as it was repaired at one of our authorized drop-off locations(on-site repairs do not apply). On-site hourly rates are still subject to one hour minimum. Diagnostics that conclude motherboard and/or processor failure incur a $45 bench fee on drop-off services.

Q. Will you install used hardware if I provide it?

A. Yes, as long as you assume the risk of whether or not it functions and is compatible with the specified system.

Q. Do you work on Macs?

A. We do offer limited service on Macs. Give us a description of the services you would like us to perform and we will let you know if the service is within our scope. If not, we can recommend someone who can provide such service.